Terms and Conditions
OVERVIEW
This website is operated by TheNuGirl (Pty) Ltd, trading as Mujo Matcha. Any reference to “we”, “us” or “our” is a reference to Mujo Matcha. These Terms of Service (“Terms”) apply when you access or use our website, purchase our products, or engage with our content.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including our Privacy Policy and Exchange Policy. If you do not agree with these Terms, you will not be able to engage with our content on our website.
Please read these the Privacy Policy carefully before accessing or using our website and engaging with any content. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the Terms, then you may not access the website or use any services.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1: General
- By agreeing to these Terms, you represent that you are over the age of 18 or you have the required consent to allow you to enter in an agreement on these Terms.
- You may not use our products for any illegal or unauthorised purpose.
- A breach or violation of any of the Terms will result in an immediate termination of your Services.
- We reserve the right to refuse service to anyone for any reason at any time.
- The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
- What is set out herein below and in the Privacy Policy and the Refund Policy constitutes the entire agreement and understanding between Mujo Matcha and you.
- Any agreement entered into in accordance with these Terms shall be governed by and construed in accordance with the laws of South Africa .
- In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 2: Prices
- Prices for our products are subject to change without notice. It is your responsibility when purchasing any of our products to familiarise yourself with the price of the product you are purchasing.
- We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Section 3: Products
- The products will exclusively be sold online through the website.
- We reserve the right, but are not obligated, to limit the sales of our products or Services to any geographic region.
- We reserve the right to discontinue any product at any time.
- We do not warrant that the quality of any products purchased will meet your expectations.
Section 4: Billing and Account Information
- We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person.
- These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
- In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
- We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
- Where payment is made by debit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. You warrant that you are fully authorised to use the debit card supplied. You also warrant that your debit card has sufficient available funds to cover all the costs incurred;
- Where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order may be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred;
- If you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order or the order will be cancelled.
Section 5: Limitation Of Liability
We do our best to ensure that our products and services meet high standards, but we will not be held liable for any direct, indirect, incidental or consequential damages arising from the use of our website or products.
Section 6: Indemnification
You agree to indemnify, defend and hold harmless Mujo Matcha from any claim or demand, arising out of your breach of these Terms.
Section 7: Shipping and Delivery
- Orders are typically processed within 1–2 business days after payment is received. Delivery generally takes 2–7 business days, depending on your location. Remote areas may take longer.
- Please ensure that your shipping address and contact details are accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete information provided by you.
- While we aim to meet all estimated delivery timelines, we are not responsible for delays caused by courier services, load-shedding, strikes, or events beyond our control.
- Once your order is dispatched, you will receive a tracking number via email.