- This is the privacy notice of TheNuGirl, a South African company with Registration number 2024/587725/07 and with its principal place of business situated at The Houghton Hotel, Lloyd Ellis Avenue, Johannesburg, Gauteng trading as Mujo Matcha.
- This policy applies to any person/s who visits our website or a person who has requested products from us.
- In this policy, the words “we” or “us” refers to Mujo Matcha. This privacy policy describes how we collect, process and share your information and it applies to all our services. “Services” refer to any products, goods and services owned or operated by Mujo Matcha via our website or at any of our physical premises.
- We are committed to protecting your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and/or will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with the South African law, specifically the Protection of Personal Information Act No 4 of 2013, If you think our policy falls short of your expectations or that we are failing to abide by our policy, please tell us.
- Except as set out below, we do not share, sell, or disclose to a third party, any personally identifiable information collected by us.
- By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
- INFORMATION WE COLLECT
Personal information you provide
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- Certain information that we collect automatically when you visit our website, included but not limited to:
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- Name and surname;
- E-mail address;
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- Contact details;
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- Identity number;
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- Work address;
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- An alternative contact number;
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- Company name, registration number, VAT number;
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- Postal and street address.
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Information we collect
This includes any information that you provide to us directly (as mentioned above), whether in person or through our website, via phone, text messages, social media, or any other medium, this may include information you give to us including but not limited to:
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- By electronically filling in forms on our website (registering on our website instead of checking out as a guest) or when you visit our premises;
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- Entering competitions and other promotions such as discount codes;
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- By posting comments or content on our website and other social media pages;
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- When you purchase our products;
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- When you contact us and when you otherwise provide information directly to us.
- What we use the information for and who we share it with
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- We use this information to provide you with the information you require and provide related information to you.
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- We undertake to preserve the confidentiality of all the above mentioned information and of the terms of our relationship. It is not used for any other purpose other than what is stated herein.
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- We shall not under any circumstances, divulge your details to any person who is not an employee or contractor of ours and who does not need to know the information you have provided us with, either generally or specifically.
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- You may only send us your own personal information or the information of another person where you have their permission to do so.
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- We may share information with:
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- Our local agents.
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- Other parties in response to legal process or when necessary to conduct or protect us. We may disclose your information if we are under a duty to disclose or share your information in order to comply with any legal obligation. We may also disclose your information during the process of debt collection, or to our attorneys in connection with any potential, threatened or actual litigation, or to our auditors for the purpose of auditing our accounts;
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- Companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you or your company details that you provide. These companies are limited in their ability to use information they receive in the course of providing services to us or you;
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- Other parties that provide content, advertising services, or functionality on our website;
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- When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
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- We may use your personal information to fulfil our obligations to you. Such obligations include providing you with products, advising you of specials and current advertisements. We may send administrative messages and email updates to you about the website and Mujo Matcha activities.
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- Moreover we collect, store and use the personal information in order to:
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- Communicate with you;
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- Compile and maintain our client database;
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- Identify and take reasonable measures to prevent fraudulent use of our website;
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- Compile statistical information (which your demographical information may be included in) of and concerning our website;
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- To process your payments;
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- Comply with any contractual obligations we have to you; and
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- To manage customer feedback. We may publish feedback (comments or reviews) provided by you via our website or otherwise on our social media accounts.
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YOUR RIGHT TO OPT OUT OF MARKETING UPDATES
- You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt-out” options that we will always provide to you when we communicate with you.
- Should you have any specific requirements on how your personal information is processed, you can exercise this rights at any time by sending an email to contact@mujomatcha.co.za. The email address is the email to be used as the adopted information officer in respect of Mujo Matcha.
COOKIES
Our website uses cookies. If you wish to reject our cookies, you can configure your browser to do so. A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier.
DATA RETENTION
Information will be retained only for as long as necessary to fulfil the purposes for which it was collected and however long as is prescribed by law. The information will be destroyed, will be in accordance with applicable legislation including the Protection of Personal Information Act 4 of 2013 (“POPI”).
SECURITY
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. All personal information is protected on our server and are password protected.
We treat your personal information in a confidential manner and will only share such information with the individuals who require same in order to provide the services/requests of the person who provided the personal information.
MINORS
If you are under the age of 18, you must obtain the consent of your parent or legal guardian to access our website, purchase our products and provide your information. By using our website or placing an order, you confirm that you are either over the age of 18 or that you have obtained such consent. We do not knowingly collect personal information from minors without the required consent. If we become aware that we have inadvertently received personal information from a minor without the necessary permission, we will delete such information as soon as reasonably possible.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time. Any changes we may make to our privacy policy will be posted on this page and, where appropriate, notified to you in the appropriate manner.